Resetting a Network Password in PortalGuard

Issue

Unable to successfully complete the self service passphrase (password) reset system.

Environment

• PortalGuard
• Network Account
  • Canvas
  • Campus Computers
  • Email

Resolution

1. Verify the caller
2. Log into MyGRCC Portal
3. Click Support Desk Tools
4. Search by last name or username under User Search
5. Click Desired User
6. Ensure User is under Selected User(s):
7. Click Next >>
8. Choose Reset Password
9. Type a temporary passphrase
10. Ensure Force immediate password change? is selected
11. Click Next
12. Confirm changes
13. Click Execute