Unable to Login to ePrint Website

How to troubleshoot someone being unable to log into ePrint's website when the network password doesn't appear to be working.

Question

Why do I receive an error message when logging into the ePrint website?

Environment

• GRCC ePrint
• MyGRCC Login

Information

• Error Message: Your account is active on the network, but is not active in Print Shop Pro.
• GRCC Employees should not register an account; this is for external users only.
• Passphrases (passwords) will sync right away unless disabled.

Resolution

1. Verify that the GRCC network passphrase is not expired, and if so, reset passphrase.
2. Check for Staff Services entitlement.
3. Enable account in SuperVault.
4. Verify Everyone LDAP driver exists in SuperVault.
   • If it does not, add update to the Description field to populate driver.
5. Check with ePrint that there is not a duplicate account, or that the account is not disabled.

Cause

• The account is either not setup, or has been disabled.