External / Manually Created User Password Reset Process

Summary

External employee passwords can only be reset at a campus computer once they've expired.

Body

Question

How do manually created users reset their passphrase (password)?

Environment

MyGRCC Portal

Information

Note: Manually created users cannot use the "First Time User" process and must call to receive their initial password. Once they log in and enroll in challenge questions and a recovery email, they will be able to utilize the "Forgot Password" tool in the future.

Answer

When an account is manually created, a temporary passphrase is set by the IT technician.
Upon the first login, direct the external user to update their password in the MyGRCC Portal.

Details

Article ID: 1091

Created

Tue 3/12/19 9:59 AM

Modified

Fri 8/14/26 4:54 PM

Accessibility Check

No