Forwarding Voicemails

Question

How do I forward a voice mail/voice message to someone?

Environment

• Cisco IP Phones

Resolution

1. After listening to the message, select the option Forward the Message
2. Follow the prompts to record an introduction, address, and send the forwarded message
   • To pause or resume recording, press 8
   • To end recording, press #
   • While addressing the message, press ## to switch between spelling and number entry
   • To address the message to a private list, enter the list number by using number entry, or, if the list has a display name in the Messaging Assistant web tool, spell the name by using spelling entry
   • When more than one user matches your addressing entries, Connection plays a list of matches that you can navigate quickly
     • Press # to select a recipient from a list
     • Press 7 to skip to the previous name and 9 to skip to the next name
     • Press 77 to skip to the beginning of a list and 99 to skip to the end of a list
3. After you send the forwarded message, follow the prompts to handle the original message