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The new "Hand Raise" feature - where students can raise alerts/referrals for themselves - has been moved from it's previously hidden location to the student's main menu in Navigate Student (Screenshot below). For GRCC Cares case managers, this means we may begin to see a noticeable increase in self-issued alerts and cases. This is an exciting development in the work of the GRCC Cares team, as students now have a streamlined method of accessing the network.
Due to the nature of student self-alerts, some of these cases may be slightly more involved than cases triggered by staff-issued alerts. For example, students may not select the most appropriate alert reason, meaning cases will be routed to incorrect departments and require re-routing. Also, students may be less likely to provide thorough details when submitting their alert, prompting a need to gather additional information before resolving or re-routing. These are just speculations, but something case managers should be aware of.
If you need a refresher on how to properly resolve cases or re-route them, please reference the GRCC Cares FAQ's
For more information on Hand Raise, review this Navigate Help Center Article (you'll need to authenticate into the Navigate Help Center before clicking this link).
If you have any questions, please contact David Lovell or Raynard Ross.
