Body
Issue
When a Supervisor routes a document forward the receive the error message:
This item does not meet the route condition. Select an alternative route or contact your ImageNow administrator for assistance. (427M9Z:D348W7) or (427M9Z:BZRELZ)
Environment
Perceptive Content (ImageNow)
Resolution
Verify with the Supervisor that the following information exists in the Leave of Absence form.
- The Account Number is not blank.
- Even if the total cost is $0, something still needs to be in the Account Number Field (Not Applicable or na is acceptable in that case)
- Verify that the Supervisor information is correct.
- If the HR Needs Dept Head/ Prog Dir Approval is Y then verify that there is a Department Head specified.
- If the HR Need Dean Approval is Y then verify that a Dean's name is chosen.
- If the HR Need VP/EBCO Approval is Y then verify that a VP or EBCO name is chosen.
- Once all of these conditions are meet, you should be able to route the document successfully forward.