Body
Question
Why am I getting an account disabled message when I log into a campus computer?
Environment
- Active Directory
- Campus Computers
Answer
Possible reasons for your account to be disabled:
- Account Inactivity: Your account will be disabled after one year of discontinuing courses at GRCC.
- Security Thresholds: Bots attempting to log in to accounts repeatedly can cause an account to be disabled.
- Expired Passphrase: Attempting to log in multiple times with an expired passphrase (password).
- Cached Credentials: Saving an expired passphrase within a browser for GRCC Wireless; the device may attempt to connect repeatedly until it locks the account.
- Required Updates: The MyGRCC portal will prompt you to update your passphrase when it expires to prevent lockout.
Contact the IT Support Desk at (616) 234-4357 to have your account unlocked.