No Network Connection on Hardwired Station

Summary

Troubleshooting techniques when there are connection issues on a workstation connected via ethernet.

Body

Issue

The Teaching Station computer is unable to connect to the Internet.

Environment

  • GRCC Teaching Station
  • GRCC Employee Desktops
  • Windows

Information

Error Messages Present: No network connection / unable to obtain IP / connect an Ethernet cable

Resolution

  • Ensure that the computer has been on for at least 5 minutes.
Warning: Note: Occasionally it can take a few minutes for the device to receive an IP address.
  • The cables appear to be physically connected to both the wall port and computer (if visible).
  • Computer has been restarted.
    • After a restart an additional 5 minutes may be required.
Danger: Note: If computer has been on and running for at least 5 minutes, escalate to Desktop Support.

 

Details

Details

Article ID: 746
Created
Mon 1/29/18 1:30 PM
Modified
Tue 3/31/26 3:59 PM
Accessibility Check
Yes