Body
Issue
A user is unable to access their Online Center account through the MyGRCC portal. They are encountering an error message or being directed to a secondary login screen asking for a User ID and passphrase, rather than being signed in automatically.
Environment
- Online Center (Campus Solutions)
- MyGRCC Portal
Resolution
This issue typically occurs when the user's specific Online Center profile has been locked within the PeopleSoft system. Follow these steps to unlock the account:
- Log into CSProd.
- Navigate to the User Profiles page.
- Search for the user using their GRCC ID number.
- Note: You must prefix the ID number with a capital W (e.g., W0123456).
- Locate the Account Locked Out? checkbox.
- To reset the lock status:
- If not already checked, check the box and click Save.
- Uncheck the box and click Save again.
- Instruct the customer to log out of the MyGRCC portal entirely, log back in, and then click the Online Center tile.
Note for Employee Accounts: If the user is an employee, you may see a message stating: "Warning -- EMPLID = 'xxxxxxx' assigned to another User ID." This is expected behavior for staff/faculty accounts and does not prevent the unlock process.