Voicemail Pin Reset

Question

How do I reset my voicemail PIN?

Environment

• Cisco Phone
• Voicemail

Information

Your voicemail pin will expire every 182 days and must be changed to a new, unique number.

Answer

I don't know my current PIN

1. Log into the Cisco Unity web portal
   • This is only accessible from on campus or through VMware
2. Click Settings, this will open a new tab
3. Select the Passwords Menu
4. Click Change PIN
5. Enter your new PIN and confirm
6. Click Save

I know my current PIN

1. Press the messages button on the cisco phone
2. Enter current PIN
3. Press 4 for Set up Options
4. Press 3 for Preferences
5. Press 1 for PIN
6. Enter new PIN (must be at least 5 digits and different than any other PIN you've used)
7. Re-enter new PIN