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Issue
Users receive an error message when attempting to connect to the ImageNow server: "This version of the ImageNow Client is not compatible with the ImageNow Server. You must update the client to version [Number] before logging in."
Environment
- Perceptive Content (ImageNow)
- Windows 10 / 11
Resolution
- Close the Application: Ensure the ImageNow client is completely shut down.
- Open Software Center: Open the Start Menu and type "Software Center" to launch the application.
- Locate the Update: Search for and select the most recent version of the ImageNow client.
- Note: ImageNow has been rebranded to Perceptive Content; look for either name in the list.
- Install: Click the Install (or Reinstall) button and wait for the process to complete.
- Verify: Launch the Perceptive Content client and attempt to log in using your credentials.
Pro-Tip: Using eDocs is the recommended method for viewing documents unless you are specifically required to scan physical documents into the system using a dedicated ImageNow scanner.