Unable to reset password for MyGRCC Portal

This article contains information on how to determine why you are unable to set up a new password for you MyGRCC portal account to due to Challenge Answers not enrolled.

Issue

I am unable to set up a new passphrase (password) for MyGRCC portal. When I go through First Time User or Forgot Password, an error message is received indicating the I have "not enrolled in Challenge Answers."

 

Environment

• MyGRCC Portal 

 

Resolution

This issue typically occurs when you have just been activated by the Enrollment Center. If you are attempting to setup a passphrase shortly after you have been accepted to the college, please allow some time for the account to create. 

• If you were activated in the morning, try again in the afternoon. 
• If you were activated in the afternoon, try again in the evening. 
• If you have waited several hours or more and you are still unable to set a passphrase, contact the IT Support Desk at (616) 234-4357.