25Live Invalid Username or Password

25Live utilizes your MyGRCC login credentials, which can be reset at grcc.edu/password

Issue

When logging in to 25Live it will not accept my username or passphrase (password).

 

Environment

• 25Live
• MyGRCC

 

Information

The 25Live application uses the same username and passphrase (password) as your MyGRCC Login. These credentials are also used for accessing Blackboard, Campus Computers, and WiFi.

 

Resolution

You may recover your MyGRCC credentials by visiting our GRCC Password Reset System. If you are still unable to login, you may need to request access, this can be done by calling the Customer Support Desk at 616-234-4357 or submitting a ticket.