Failed to connect to the Connection Server error Omnissa (VMWare)

Issue

When attempting to sign in to the Omnissa (VMware) virtual desktop environment at mydesktop.grcc.edu, users may receive an "Authentication timed out" error on the first attempt, followed by a "Failed to connect to the Connection Server" error on subsequent attempts.

Environment

• Omnissa (VMware) Client (Web Access)
• mydesktop.grcc.edu

Information

This issue is typically browser-related and is caused by corrupted or stale session cookies and/or cached files specific to the mydesktop.grcc.edu website, which interferes with the secure connection process.

Resolution

Follow either of the two options below to resolve this issue:

Option 1: Use a Different Browser

• Immediately switch to a completely different web browser (e.g., if using Chrome, try Edge or Firefox) and attempt to log in.

Option 2: Clear Browser Data (Recommended Fix)

1. Access Settings: Open your browser's settings or history menu.
2. Clear Data: Locate the option to Clear browsing data.
3. Selection: Ensure both Cookies and Cached images and files are selected. For the most reliable fix, set the time range to "All Time."
4. Restart: Close and reopen the browser, then navigate to mydesktop.grcc.edu to sign in again.