00001591 - IT Media Coordinator

Provide coordination, direction, scheduling, and staff for in-person, virtual, and hybrid events at GRCC. Often taking an innovative approach to provide solutions and solve problems for customers. Develop and lead training for staff and faculty on classroom tools and event technology. Resolve issues encountered by staff and faculty when using Media Technologies equipment and software. Serve as an event technician and production assistant as assigned. Archive/catalog Media Technologies digital files and physical tapes. Organize and maintain programming schedules for both educational cable access channels operated by Media Technologies. 

Requisition ID:
Position Number: 00001591
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

• Coordinate in-person events requiring Media Technologies support by working closely with customers to determine the best media configuration required for their event

• Scheduling the event in the production calendar with detailed information on: streaming links, PowerPoints, run of show, event contact

• Determine appropriate staff to service the event and coordinate with supervisor to schedule

• Recommend and operate virtual/hybrid events requiring Media Technologies support by leveraging online broadcast tools such as Remo, Zoom, YouTube, Vimeo, and OBS to provide relevant service to customer requests

• Create Powerpoints and other visuals based on various event requests  supported by IT Media that meet GRCC brand and quality standards

• Support engineering staff by responding to Media Technologies equipment and software issues encountered on and off campus by staff and faculty

• Provide production support as assigned by Video Production Manager including script writing, camera operation, editing, live streaming, encoding, and publishing of content

• Operate multi-camera video systems utilizing NDI and other tools

• Assist faculty with creating their own video content for classroom use, including assistance with instructional delivery tools, capturing and editing tools, and GRCC's on-campus light board

• Create training sessions for GRCC staff and faculty on classroom tools and event technology through online and printed materials, one-on-one meetings, and larger instructional work sessions

• Use digital automation software for both educational cable access channels operated by Media Technologies to incorporate new programs, maintain programming schedules, and publish reports

• Digitize analog archival content into media asset management systems as assigned

• Ensure EVO video servers and other media are backed up on a regular basis to Storage DNA

• Work closely with customers and co-workers to gather data on events and support provided in order to continuously improve Media Technologies service, responsiveness, communication of information, timelines, quality, and overall customer satisfaction

• Stay current with industry advances and innovations in technology through journals, seminars, workshops, trade shows, and supplier representatives

• Evaluate new technology and provide analysis and evaluation of advances relative to how they apply to our operation and assist or lead in their implementation

• Ability to work independently and keep various project moving forward

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Associate’s Degree and 5 years current experience managing events from a technical perspective while providing technical support.  Bachelor’s degree preferred (or equivalent experience)

Work Experience

• Demonstrated current knowledge of instructional teaching technologies, presentation technologies, and virtual meeting tools

• Extensive experience supporting presentations in large and small venues

• Demonstrated technical trouble-shooting skills

• Experience in one-on-one instruction and technical demonstration

• Experience in presenting both on camera and in person step by step instruction

• Practiced in editing and recording tools as well as use of streaming technologies

Skills

• Ability to use good judgment to resolve problems in a timely manner by collecting, analyzing, collaborating, and utilizing data for decisions while being responsive to change as needed

• Excellent interpersonal communication skills to effectively, both orally and written, assist students and staff in a professional manner

• Demonstrated ability to maintain positive interpersonal relationships and to effectively work as a member of a team

• Ability to handle multiple priorities, and solve problems quickly in high stress situations

• Knowledge of script writing, camera operation, editing, live streaming, and publishing of content

• Ability and willingness to acquire and keep up-to-date professional/technical skills research and implement new technologies used in the industry related to the college’s support requirements

Physical Demands

• Repetitive movements

• Ability to transport equipment to non-traditional areas

• Ability to lift a minimum of 50 lbs

• Ability to stand for camera operation for 2 hours at a time

Mental Demands

• Create and comprehend verbal and written English communication to and from various constituents

• Maintain a clear focus on customer service

• Maintain emotional control under stress related to short deadlines and multiple projects

• Must be exacting in work and pay close attention to detail

• Possess patience for teaching customers with little to no technology experience

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

• Immediately responsive to customer requests and issues submitted to resolve

• Ability to perform duties listed at late hours and on weekends occasionally

• Requirements to visit other offices and remote sites and otherwise work outside the office environment

• Work is in close proximity to other people in a shared office space

• Ability to drive in order to transport equipment