00001972 - Coordinator of Student Success & Retention

The purpose of this position is to support and promote student success & retention at Grand Rapids Community College. The primary work of this role relates to serving as the campus lead for the Early Alert program and assisting with leadership of the student information resource known as the GRCC Learning Hub.

The Coordinator of Student Success & Retention is also an integral part of the leadership team within the Division. As a member of the leadership team the Coordinator of SSR participates in implementation of emerging student success resources and provides input into strategic planning for student success and retention at the College. This role also serves as a co-chair for our institutional Care Team.

Requisition ID:
Position Number: 00001972
Employee Group:  Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

• Respond to Early Alert communications and determine appropriate interventions or actions to help promote academic success of individual students

• Co-chair the Care Team to review and respond to elevated student support needs

• Initiate communication with students to problem solve issues that may impede course success or overall program completion while providing personal attention in guiding them towards a resolution

• Discern most appropriate resource for a particular student at a particular time

• Provide recommendations regarding resources, initiatives, or other relevant campus services

• Participate in a case management method of student support

• Appropriately connect students to College departments and community agencies to help meet student needs

• Maintain quality contact notes and appropriately follow up with faculty and staff regarding cases that they have raised via Early Alert

• Leadership or Supervision of Student Employees of the GRCC Learning Hub

• Provide campus leadership surrounding implementation, training, and use of Early Alert feature in EAB Navigate

• Monitors data collection of faculty and staff interventions, student participation in retention services, communication, and student outcomes

• Collects Early Alert data. Prepares and presents detailed reports for various constituents, regarding student retention outcomes and activities

• Collects, reviews and analyzes data on the impact of interventions on student outcomes, together with other team members and makes recommendations for process and quality improvements

• Attends regularly scheduled staff meetings to ensure a collective vision for project outcomes

• Conduct training for use of SSR resources to help enable faculty/staff to leverage the resources to increase/promote student success

• Ability to act independently and to maintain excellent professional and confidential relationships

• Provide recommendations regarding resources, initiatives, or other relevant campus services

• Encourage student utilization of all SSR resources

• Serve as a campus lead and ambassador in promoting a culture of care

• Be knowledgeable about College policies and procedures in order to inform and assist students as needed

• Serves as liaison and participates in partnership with community partners to assist in connecting students to various systems of services and support

• This role is a Campus Security Authority (CSA). CSAs will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Bachelor's degree required. Master’s degree in Social Work, Education, Counseling, or related degree preferred

• National Career Readiness Certification (NCRC) preferred, but not required

Work Experience

• Minimum two years’ work experience in student support required, higher education experience and experience working with students from diverse backgrounds preferred

• Knowledge of student outreach and retention processes and programs

• Knowledge of issues related to student success in community colleges

• Knowledge of special program coordination and tracking methods

Skills

• Proficiency with MS Office products and student information systems (preferably PeopleSoft Campus Wide Information System)

• Maintaining confidentiality of work related information and materials

• Effectively using methods of public speaking and presentation

• Working in a collaborative manner

• Assessing student needs and connecting with appropriate resources

• Demonstrated ability to use standard office software programs, including word processing, data base, spreadsheet, and presentation programs

• Able to maintain an established work schedule, including occasional evenings and/or weekends

• Demonstrated ability to work with and respect others in a diverse population

• Excellent listening and communication skills, both verbal and written. Must demonstrate a high level of service orientation and ability to communicate effectively with a diverse student, faculty, and staff population

Physical Demands

• Sitting for extended periods of time

Mental Demands

• Excellent listening and communication skills, both verbal and written

• Exceptional problem solving skills, and ability to evaluate, analyze, and provides resolutions as it relates to individual student scenarios

• Ability to prioritize and manage task and responsibilities

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website