00001466 - Student Financials Functional Analyst

Student Financial Services is responsible for all College cash and the billing and collection of over $55 million in tuition and fees annually.  In support of this, the Functional Analyst maintains a portfolio of key processes while also enhancing the overall development of Student Financial Services management strategy. The Student Financial  Functional Analyst is the technical lead and provides oversight for support professionals, managing essential processes and developing initiatives for future enhancement.

Requisition ID:
Position Number: 00001466
Employee Group: Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

• Provide assistance and direction for Student Financial Services staff

• Supervise Collection Specialist and Student Financial Specialist, including, hiring, training, setting goals, and performing annual evaluations

• Work with students, parents, internal departments, and Student Financial Services staff, to help them understand GRCC student accounts

• Assist in the development of student financial policies and procedures. Provide overview and training to ensure federal and state regulations are upheld and GRCC is compliant

• Assist with troubleshooting and solutions regarding customer service issues and complaints

•  Manage all facets of the student financials process for job training and non-credit accounts receivable – SFS process

• Monitoring activities and processes performed by office staff. Meet deadlines with work delegation and staff coordination

• Participate in RFP projects for vendors and anticipate Student Financials technical and logistical needs by evaluating, testing and implementing

• Assist with verification of compliance with Federal Cash Management Regulatory requirements

• Use professional judgment to make adjustments to student financial accounts, when needed, in accordance with required policy timelines

• Attend industry conferences, seminars, webinars, and workshops, to remain current in state and federal regulations, collection processing, and general higher education directives

• Research, test, and assist in the implementation for PeopleSoft scheduled PUMs, patches, regulatory releases, and new functionality

• Prepare and maintain PeopleSoft test scripts and monitor department testing to ensure implementation deadlines are met

• Maintain student financials web page and assume responsibility for Internet communications generated by the web page and online center announcements

• Use community tools, HEUG Discussion Board, Oracle Knowledge Base, and GRCC IT, to be the acting function and technical leader for the Student Financials PeopleSoft module

• Understand how other PeopleSoft modules interact including, Campus Community, 3Cs, Financial Aid, Student Records, and Curriculum Management

• Create and maintain PeopleSoft end user documentation, manuals, and step-by-step instructions, to use as office training materials and process audits

•  Perform the required PeopleSoft setup of the Student Financials module for new term and academic year, including, term fees, course and class fees, adjustment calendars, billing and due date calendars, and tuition calculation controls. Review initial and new term setup for student financial processes

• Recommend system design changes and upgrades based on efficiency of current system and user needs. Research new technologies affecting the student financials module and make recommendations regarding changes or innovations to allow staff to perform as efficiently as possible

• Maintain recurring batch processing and execute manual batch processing when needed. Including, billing, refunds, group posting, enrollment cancellation, and other component interfaces

• Retrieve and prepare data files for uploading into PeopleSoft. Pull data from PeopleSoft to create data files to be transmitted to third party associates

• Create and update student data reports as needed. Write and maintain queries through query manager (SQL)

• Department owner for office email addresses contained in Student Financial Services, studentfinancialservices@grcc.edu, studentfinancials@grcc.edu, cahiers@grcc.edu, and studentbilling@grcc.edu. Monitor and delegate emails accordingly to ensure accurate information is being conveyed in a timely manner

• Prepare and send regular student communications via MailChimp (email), Mongoose/Cadence (text), and Call Fire (telephone). 

• Assume overall oversight of the office in the absence of the Director

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Bachelor’s Degree or equivalent experience required, Master’s Degree preferred

Work Experience

• Minimum of three years of experience in student financials, performing related tasks in a higher education environment

Skills

•  Working knowledge of Campus Wide Information Systems (CWIS) including Query and BI Publisher required

• Critical thinking and problem solving

•  Proficient and proven record of computer technical skills including, but not limited to work processes, spreadsheet, and database skills. Proficient in a Windows environment, Google Suite, successful experience using Access, Excel, and the Internet required

• Ability to analyze problems, think critically and propose innovative solutions

• Effective at gathering data, researching student accounts, and an aptitude for detail work

• Ability to plan and work independently and as part of a team

• Ability to communicate effectively with a diverse student, staff and business partner population

• Working knowledge of Campus Wide Information Systems (CWIS) including Query required

Physical Demands

• Ability to sit/stand for extended periods of time

Mental Demands

• Ability to work under pressure

• Possess mature judgment and be flexible in regards to interruptions and the ability to handle pressure situations

• Must use good judgment in handling sensitive, confidential, or difficult situations in a pleasant and professional manner

• Willingness to maintain a flexible schedule, to work evenings and weekends as needed

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

• Ability to function effectively as a member of a team in a multi-person and high-volume customer service department with many interruptions

• Ability to work in a noisy environment

• Ability to work flexible hours as needed