00001817 - Systems Manager

The Enterprise Analyst & Systems Manager position manages the workforce development enterprise system for non-credit student registration, online payment, data storage, and electronic outreach by designing, customizing, and maintaining the non-credit enterprise system and supporting applications. Assists the Dean of the School of Workforce Training in business operations and processes. Implements advanced technology solutions to fulfill the mission and vision for the School.

Requisition ID:
Position Number: 00001817
Employee Group:  Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

• Manages the operation and maintenance of Workforce Training’s non-credit enterprise system. Duties include:  Configuration of SQL and web servers, software installation & upgrades, hot fixes, troubleshooting, determining resolutions & applying them, and ensuring the overall security and function of all WFT systems.  These duties are performed independently without IT support 

• Identify inefficiencies and gaps in current data warehouses and leverage solutions, identify data discrepancies and data quality issues, and work to ensure data consistency and integrity

• Provides technical troubleshooting for back end users of the non-credit system. Creates documented work instructions for the end users

• Designs, integrates, and maintains continuity between GRCC enterprise systems such as Blackboard, PeopleSoft, GRCC Webbuilder, Drupal. Designs, integrates and maintains continuity with external systems (i.e. PayPal, Vertical Response, Google Analytics)

• Works as liaison with IT for Workforce Training technical issues such as credit card processing upgrades and LMS

• Provides technical troubleshooting for back end users of the non-credit system. Creates documented work instructions for the end users

• Works with vendors of supporting systems to resolve production/compatibility issues

• Responsible for creating user accounts & security groups within the servers and non-credit enterprise system. Grants permissions based on specific end user functions and needs. Reports to Dean on security issues and recommends preventive maintenance actions

• Applies customizations to non-credit enterprise system within the software package to offer customized reporting and customized features within the system. Also designs and applies customizations to websites 

• Adds customized features such as web search, links, automated emailing, and online mailing list sign up to the system

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Associates degree in information technology or business field required

• Bachelor’s degree in information technology field, or Business preferred

• Prefer certifications in CompTia A+, Windows Operating Systems, SQL

Work Experience

• 3-5 years’ experience working in information technology

Skills

• High level of technology skills in advanced IT programs (C+, SQL, Server Admin)

• Must be able to work efficiently and independently to facilitate and coordinate work

• Collaboration with IT team, marketing team and software companies

• Must maintain confidentiality 

• Ability to gather, compile and prepare statistical information

• Proven initiative, follow through, resourcefulness and completion of tasks in a timely, efficient manner

•  Must be able to use discretion and a high degree of professionalism and responsiveness when interacting with stakeholders

Physical Demands

• Some system updates and upgrades will need to be completed on weekends, evenings or non-traditional office hours so they do not hamper student registration

• Extensive computer work involved with 90% of activity done via the computer systems

Mental Demands

•  (Add mental demands here (must be demonstrated in an essential function))

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

• Some schedule flexibility is needed to attend events or activities.  Regular attendance during normal scheduled hours 80% of the time. There is the opportunity for some schedule flexibility to meet work needs