00001342 - Technical Operations

The Technical Operations Support Specialist is a multifaceted, self-directed, and experienced engineering technologist and project manager for short term projects (<1 year duration) that provides installation, maintenance, and disposition support for academic equipment at GRCC. The technician will work in both office and educational lab environments. 

Academic equipment includes electrical, mechanical, hydraulic, pneumatic, electronic, and specialty items ranging from industrial machines (e.g. automotive lifts, plastic injection machines, mills, lathes) to commercial assets (e.g. hospital beds, dental chairs, and vehicles) to educational trainers (e.g. medical manikins and simulators). The technician must possess the technical skills required to install new equipment, and to trouble-shoot, repair, and maintain existing equipment. Additionally, excellent interpersonal skills to support faculty, staff, students, and external repair specialists are a must.

An effective technician is one who can skillfully work with equipment while serving as the first level of communication with several stakeholders to coordinate work. An understanding of higher education and a desire to continue education and learning is essential.

Requisition ID:
Position Number: 00001342
Employee Group:  Professional, Management and Administration
Schedule: 40 hours/52 weeks
Compensation:
Benefits: Full-time Part-time Limited Benefits
Reports to:
Posting Opens:
Posting Closes: 

ESSENTIAL FUNCTIONS

General Responsibilities

• Training and teaching others on operation, maintenance, and safety procedures

• Work with, mentor, develop, and guide Level 1 technicians to prepare for Level 2 responsibilities to ensure continuity of experience within the organization

• Familiarity with CMMS, Project Management Software, collaborative tools, and 3D modeling (e.g. Confluence, Team Dynamics, Fiix, Google Suite, Zoom, Autodesk AutoCAD, Solidworks)

• Read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling equipment, applying knowledge of electronic, electrical, and mechanical theory and components

• Operate college owned vehicles

• Regular attendance during normally scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

• Other duties as assigned by the supervisor

Project Manager Responsibilities

• Utilize basic project management skills to plan and execute equipment installation and lab modernization activities

• Develop or update project plans including information such as objectives, technologies, and schedules

• Identify, review, or select vendors or consultants to meet project needs

• Communicate with project stakeholders (e.g. faculty, staff, students, and skilled trades) and suppliers to develop project requirements and constraints, and communicate project status

• Propose, review or approve modifications to project plans

Engineering Specialist Responsibilities

• Modifying, repairing, inspecting, and maintaining complex mechanical, electrical, electronics, electro-mechanical, mechatronics, and automation equipment

• Install or program computer hardware or machine or instrumentation software in microprocessor-based systems

• Operating vehicles, mechanized devices, or equipment

• Establishing and maintaining interpersonal relationships

• Maintain inventories of department equipment and repair parts, order parts/supplies as required

• Inspect, operate, or test machinery and equipment to diagnose malfunctions

• Adjust functional parts of devices or control instruments

• Transport parts, tools, equipment, and other material between work areas and storage, using cranes, hoists, or dollies

• Dismantle machines and remove parts for repair, using hand tools, chain falls, jacks, cranes, or hoists

• Install, replace, or change parts and attachments using hand tools and precision instruments, according to technical requirements

• Reassemble and test equipment after repair or maintenance work

• Collaborate with other workers to repair or move machines, parts, or equipment

• Record production, repair, and machine maintenance information

• Lubricate or apply adhesives or other materials to machines, parts, or equipment according to technical requirements

• Collect and discard worn machine parts and other refuse to maintain machinery and work areas

• Identify and resolve equipment malfunctions, working with manufacturers or field representatives as necessary to procure replacement parts

• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position

• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Associate’s Degree in Industrial Maintenance, Manufacturing Engineering, or similar technical field. Military training and experience in technical and/or leadership roles will be considered (DOD COOL Job Family “Installation, Maintenance, and Repair”)

• Technical and project certificates benefit this position (e.g. PMI, SCRUM, SMRP, IMI)

Work Experience

• Minimum of 6 years experience working in maintenance, engineering, and/or project management fields

• Minimum of 4 years experience with hands-on equipment installation, troubleshooting, and repair

Skills

• Adaptability and Learning Agility - GRCC programs support a variety of fields, all of which require different levels of technical support. The Level 2 technician should be comfortable and capable of gaining sufficient expertise in any of these fields to support the technical needs of the project

  • School of Business and Industry - Applied Technology, Automotive, Business, Criminal Justice, Manufacturing, Culinary

  • School of Health Sciences - Allied Health, Dental, Exercise Science, Nursing, Radiologic Technology, Occupational Therapy

  • School of STEM - Architectural and Mechanical Design, Computer Information Systems

• Project Management - The Level 2 technician will be expected to work with one or more stakeholders to lead technical projects from start to finish, including identifying needs and constraints, researching and evaluating options, planning, implementing, executing, and performing closeout review

• Soft Skills - Communication, teamwork, and coordination with stakeholders, vendors, contractors, supervisors, peers, and subordinates are vital components of the position

• Problem Solving and Critical Thinking - The Level 2 technician is the go-to person for resolving technical problems that arise during all phases of a project. This requires the ability to go beyond standard procedures and guidelines to develop recommendations for unique challenges and opportunities

• Independence and Judgment - The Level 2 technician is supported by the full team of technical experience at GRCC, but is expected to work with minimal supervision, manage their own time effectively, and maintain control over all current projects/responsibilities while requesting assistance early and often when required

• Technical Skills and Documentation - The Level 2 technician must have expert knowledge of hand tools, power tools, test equipment, and diagnostic tools (e.g. oscilloscopes, thermal imagers, micrometers, multimeters),  troubleshooting and repair techniques, and be able to effectively document work plans, actions, and lessons learned

Physical Demands

• Must be able to operate a computer in an office environment or navigate industrial/construction sites for an entire shift

• Must be able to lift, carry, push or pull a variety of tools, equipment and materials, with or without accommodations

• Must be able to disassemble/reassemble equipment and remove/replace parts weighing up to 25 lbs without assistance

• Must be able to reach and manipulate hardware, tools, and components (e.g. switches, bolts, valves, hoses) within and around equipment

Mental Demands

• Excellent interpersonal and communication skills

• Ability to manage multiple projects and work independently

• Responsive to changing priorities

• Willingness to promote an inclusive environment and work with diverse individuals in a team setting

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website

• Will work alone the majority of the time

• Will be required to work on the main campus and any offsite locations

• Will work primarily in academic labs, in a workshop, or in an office

• May be required to work in an active construction site during special projects

• Will work with diverse and sometimes hazardous equipment

• Will work with hazardous substances and equipment (e.g. lubricants, solvents, and industrial equipment)

• Must have a current driver’s license valid in Michigan between GRCC facilities, suppliers, hardware stores, etc.