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The Support Professional provides support for multiple support programs by providing and collecting relevant and accurate information from prospective and current students. The position provides initial assessment of student qualifications for programs offered through the departments and directs students to the appropriate areas based on student information. This individual maintains a database related to DSS Advisor caseloads. This person is the initial point of contact for Disability Support Services and manages student documentation while coordinating the essential functions of the department.
Requisition ID:
Employee Group: APSS
Schedule: 40 hours/52 weeks (Must be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.)
Compensation: Level A
Benefits: Full-time
Reports to: Program Director: Disability Support Services (DSS)
Posting Opens:
Posting Closes:
ESSENTIAL FUNCTIONS
- Serve as primary student point of contact, administrative support and overall organization of front desk operations for Disability Support Services (DSS) program
- Serve as a secondary student point of contact for the Counseling and Career Development team.
- Collect and process needed documentation to complete the intake process for new program students.
- Check DSS voicemail, email, and telephone requests daily, taking action on student and staff requests.
- Assist with the flow of student traffic for Disability Support Services and Counseling & Career Development.
- Facilitate receipt of required documentation from students and parents.
- Maintain a student database for Disability Support Services.
- Collaborate with admissions regarding any accommodations needed for non-matriculated students.
- Completion of administrative support tasks as needed or requested by the Program Director.
- Responsible for reconciliation of department expenditures related to use of the procurement card.
- Maintain confidential student files and records.
- Input and make needed adjustments related to master schedules of DSS faculty.
- Responsible for edits and updates to DSS webpage.
- Serve as liaison with the IT department related to maintenance and problem-solving departmental technologies.
- Monitor daily schedules of DSS counselors/advisors and modify as needed to meet student service needs.
- Inventory and order office supplies as needed.
- Manage furniture request process to meet student classroom furniture accommodation needs.
- Conduct Image Now final review to ensure accuracy and appropriate linking to individual student files.
- Coordinate through financial services payments for contracted services and other purchase procedures.
- Manage logistical and preparation needs for departmental meetings.
- Effectively capture and maintain meeting notes and minutes.
- Be able to assist with scheduling software, Clockwork accommodation software, Google Suite, Image Now, People Soft, Navigate and other technologies utilized by the department as they pertain to the responsibilities of the department.
- Participate as a member of College, Divisional and Departmental teams or committees as requested or as mutually agreeable.
- Supervising student employee’s Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
- Performs other related duties as assigned.
JOB SPECIFICATIONS
Educational Credentials
- Associate’s degree or comparable combination of relevant education and experience required.
Work Experience
- A minimum of three or more years of customer service experience (preferably in a higher education setting).
- Experience working with a diverse population including persons with disabilities.
Skills
- Accurate Task Management - Dependable detail-oriented task completion. Digital organizational skills (related to file, budget, schedule and record management).
- Interpersonal/Communication - Professional empathy to create a welcoming environment
- Problem Solving - Ability to set professional boundaries (including staying calm in intense situation while maintaining operating policies)
- Discretion and Confidentiality - Maintain consistent delivery of policies and procedures related to compliance (equitable processes, confidentiality,)
- Adaptability - Able to work with multiple interruptions (tasks can be interrupted, collaborative problem solving, handle unpredictable busy times).
- Technical - Strong command of Microsoft Office and Google Suite plus a willingness to learn scheduling software, Campus Wide Information System (PeopleSoft), Clockwork accommodation software, Image Now, VPN, and VMWare required.
Physical Demands
- Ability to sit or stand in place for extended periods of time.
Mental Demands
- Ability to work in an office with consistent traffic flow while managing a variety of other tasks.
- Adapt to changing technologies and responsibilities.
- Ability to project a professional image including punctuality and good attendance record.
- Requires strong work ethic, efficient administrative practices, and good attendance record.
- Participate in web based, onsite, and off site professional development opportunities.
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
- Be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.
- Limited travel responsibilities related to DSS information sharing at some out of office locations