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This Support Professional for the Early Childhood Learning Lab provides vital support to the Director of the Early Childhood Learning Laboratory (ECLL) by providing excellent service to students, families, faculty, staff, Education Department and community partners. This person must be engaging with a variety of stakeholders who visit our center with a strong attention to detail while possessing an understanding of GRCC policies, processes and practices. They will have strong problem-solving skills, along with the ability to manage multiple tasks at one time, to work independently and provide excellent customer service.
Requisition ID:
Position Number: 00002085
Employee Group: APSS
Schedule: 28 hours/52 weeks (Monday - Friday, 12:30pm - 6:00 pm, can stay until 6:15pm on the nights that classes are offered)
Compensation: Level B
Benefits: Part-time
Reports to: Director, Early Childhood Learning Lab
Posting Opens:
Posting Closes:
ESSENTIAL FUNCTIONS
- Provide high-level support for administrative and instructional activities for the Director of ECLL and ECLL Instructors as appropriate, always utilizing excellent judgment and maintaining highest levels of confidentiality and ethical standards
- Present a positive and professional image and act as an excellent goodwill ambassador for the ECLL and the College while greeting and directing parents, students, instructors, staff and visitors. Assisting with questions and concerns as needed
- Support Director utilizing excellent judgment at all times and checking for approvals as necessary
- Ensure families and visitors are immediately welcomed and supported during building hours of operation
- Prioritize work effectively to ensure that tasks are completed within assigned deadlines
- Maintain accurate records, files and office activities in strict confidence
- Provide initial data set-up for assessment system and attendance tracking system
- Help maintain and update children's schedules
- Monitor the entrance of the building, checking family identification as necessary
- Process all incoming and outgoing surface mail and e-mail
- Maintain a variety of accurate electronic and paper files as requested
- Assist in submitting documentation for procurement reports to appropriate system
- Help reconcile comparison sheets for Child and Adult Care Food Program (CACFP)
- Maintain the ECLL library inventory and the lending library inventory, keeping accurate records of items checked out
- Create front lobby displays that are calming, welcoming and inclusive
- Assist with sending newsletters to families and staff, keeping an accurate list of current stakeholder emails
- Maintain an accurate inventory of lobby supplies
- Restock and maintain inventory of office, kitchen and food supplies
- Create and maintain effective working relationships with all GRCC staff to ensure positive teaming on projects
- Attend and help facilitate social/family functions for the center
- Maintain professional development, attend outside training to meet requirements for center regulatory practices and grant programs, including various workshops on Child and Adult Care Food Program and Michigan's Department of Health and Human Services systems
- Follow ECLL closing procedures, communicating with team regularly
- Assist with monitoring student employee (s)
- Assist in preparing weekly center menus, update family schedules and maintain child files for licensing regulations
- Respond appropriately to and direct telephone or e-mail inquiries for internal and external customers
- Performs other related duties as assigned
JOB SPECIFICATIONS
Education Credentials
- Associate's degree or comparable combination of relevant education and experience
Work Experience
- A minimum of two (2) years experience in a business or educational setting required
Skills
- Interpersonal
- Communication
- Organization
- Flexibility
- Technical
- Conflict Resolution
Physical Demands
- Lift 25 pounds
- Sit for long periods of time
- Ability to travel to meetings, community events, conferences and for weekly grocery inventory restocking
- CPR/First Aid certified or ability to become certified.
Mental Demands
- Must be proficient in verbal, written and interpersonal communication skills to work effectively with diverse populations, including, but not limited to, the homeless population
- Ability to function cooperatively as a team member in a multi-person customer service setting
- Ability to work under pressure in a fast-paced environment and possess mature judgment
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website
- Work flexible hours that include the ability to open the ECLL and/or close the ECLL, staying late if a family is late for pick up. Working hours will primarily be focused on closing the center each business day, 1:00 pm - 6:00 pm Monday through Friday, but may include occasional earlier shifts as needed
- Share work space and computer as needed by staff
- Maintain a Michigan Child Care Background Check (fingerprints)
- Maintain efficiency and flexibility while expecting interruptions during work assignment
- Comply with licensing and accreditation standards, receiving a health physical and tuberculosis test every two years providing documentation for staff file
- Ability to travel to meetings, community events, conferences and to the grocery store for weekly grocery inventory restocking