00001483 - Support Professional, Student Learning Resources

The Support Professional, Library Specialist – Evening Circulation Associate is responsible for all Circulation Services during the evening and weekend hours.

Requisition ID: 
Position Number: 00001483
Employee Group: APSS
Schedule: 40 hours/52 weeks (Evening and weekend schedule with some days)
Compensation: Level C
Benefits: Full-time
Reports to: Director, Library and Learning Commons (LLC)
Posting Opens: 
Posting Closes: 

ESSENTIAL FUNCTIONS

• Manage, supervise and provide leadership, planning, and guidance for daily operations of Circulation Services including the Circulation Desk, Reserves Collection, Fines and Fees, and Stack Maintenance.
• Circulate library materials to patrons, e.g., check-out, check-in, claims returned, and ILL materials.
• Hire, train, supervise, schedule, and evaluate student employees.
• Interpret, revise and enforce all Circulation Services policies and procedures.
• Manage and resolve customer service needs and complaints. Refer patrons, in person or via phone, to appropriate departments within the Library and the College.
• Coordinate and supervise the opening and closing of the Library when scheduled.
• Reconcile and balance daily deposits in cash, checks, credit cards, and Raider Card transactions.
• Manage and Coordinate the Laptop and Technology Checkout Program.
• In absence of the Library Specialist-Circulation, process deposits for Cashier’s Office and Accounting.
• Reconcile petty cash.
• Determine lost fees for overdue materials, fines, and replacement costs for lost items.
• Remove academic holds when needed.
• Verify student enrollment when needed.
• Assist in the management of Student Assistant funding and budget.
• Participate in projects that involve the Integrated Library System (ILS).
• Master all aspects of the ILS Circulation module.
• Notify GRCC faculty and staff when requested items are processed and ready for use.
• Assist patrons with equipment and communicate operational issues.
• Oversee stack maintenance of the library collection.
• Responsible for the inventory of the circulating collection. Check shelves for lost, missing, and overdue books and change statuses accordingly.
• Monitor library supplies and communicate with the Library Administrative Assistant when supplies are low.
• Design and prepare fliers, bookmarks, service signage, and brochures.
• Update Library Student Assistant Manual and other circulation process documents.
• Assist Library Specialist-Circulation in the communications with Student Employment Services (SES) and follow appropriate steps for job posting, interviewing, hiring, scheduling, referrals, and evaluating student assistants.
• Act as liaison between SES and student assistants interpreting administrative/college policies and procedures, the Student Employee Handbook and payroll to the students.
• Cultivate an awareness of and proficiency with new technologies.
• Receive book and audiovisual donations and process according to the Gift Materials Policy.
• Register new patrons and update existing records.
• Contribute to the information content of the Library’s website.
• Assist Library Specialist-Circulation in creating and updating brief bibliographic records for reserve materials according to established parameters using MARC format.
• Assist patrons and staff in locating materials in reference, circulating collection, and reserves areas of the Library.
• Participate in the Library strategic plan, policy development, customer service assessment, and department organization discussions.
• Stay up-to-date with new technologies and academic library trends, continually assess and improve the circulation process.
• In absence of Serials Specialist input all scheduled appointments from LibCal for library instruction classes through 25Live.
• Run queries, compile reports and analyze data to prepare statistics for Director of the Library and Learning Commons, U.S. Department of Education Survey of Academic Libraries, ALA Association of College & Research Libraries, and Michigan Academic Library Council statistics and reports.
• Prepare reports using Integrated Library System and spreadsheets on circulation services and building use, shelving, lost/paid, missing, claims returned, inventory, internal hold requests, clear hold shelf items.
• With the Access Services Team, run library student employee orientation and training sessions.
• Support the GRCC and LLC student-centered mission, vision, values, and ends and ensure that common academic library standards and practices are followed.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other duties as assigned.

JOB SPECIFICATIONS

Educational Credentials

• Associate’s degree or comparable combination of relevant education and experience required.

Work Experience

• Experience with an Integrated Library System.
• Excellent supervisory experience preferred.
• Familiarity with all phases of library operation preferred.

Skills

• Responsibility – Able to cultivate a strong sense of ethics and integrity.
• Teamwork - Able to work independently and collaboratively within a diverse setting, organizing own work while coordinating and supervising the work activities of others.
• Adaptability - Ability to function effectively in a multi-person and high-volume customer service department with many interruptions.
• Listening – Ability to be fully present during conversations, minimize distractions, and focus on the speaker's words and emotions.
• Communication - Excellent communication skills. Must demonstrate a high level of customer service.
• Writing - Verbal, written, and interpersonal skills for effective communication with people of diverse ages, ethnic backgrounds, sexual, and socio-economic characteristics

Physical Demands

• Capable of repetitious lifting of objects less than twenty pounds.

Mental Demands

• Enthusiasm, initiative, problem-solving abilities, and resourcefulness.
• Enthusiastic about staying current with technological advances in the library/education fields.
• Demonstrated commitment to lifelong learning.
• Commitment to student success.
• Ability to organize, prioritize, and complete tasks in a timely manner.
• Technical proficiency in Microsoft Windows, including the Office software suite.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Must be enthusiastic about working evenings and weekends.
• Demonstrated flexibility in work schedule.