Changing a Microsoft 365 Password

Issue

A user has forgotten their Microsoft 365 login.

Environment

• Microsoft 365

Instructions

1. Open your preferred web browser.
2. Navigate to Microsoft 365 Login Portal (opens in a new window).
   • If the user is a staff member, login with your staff email address.
   • If the user is a student, login with student email address.
3. If needed, click the Waffle (App Launcher) in the upper left.
   • Click Admin.
4. Expand the Users menu option in the left hand navigation pane.
5. Click Active Users.
6. Search for the desired user.
7. Hover over the row associated with the desired user and click on the key icon Reset Password icon
   • If the key icon does not appear, click on the user's name.
   • Click on key icon Reset password.
8. Ensure Require this user to change their password when they first sign in is checked.
   • Tech may check the box next to Automatically create a Password to generate a random password or uncheck it to manually create a temporary password.
9. Click Reset Password.
10. Provide the new password to the user, either by telling them over the phone or sending it via a secure method.