J: Drive Not Showing

Issue

Unable to access the J: drive. The drive either does not appear in File Explorer or appears with a blue question mark over the drive icon.

Environment

• Windows 10
• Windows 11

Resolution

1. Open the Software Center on your computer.
2. Search for and select GRCC IT - Check In.
3. Click Install (or Reinstall if it is already present).
   • Wait for the process to complete entirely.
4. Click the Applications tab within Software Center.
5. Search for and select Refresh DNS Suffix.
6. Click Install (if the option is available).
7. Restart your computer.

If Refresh DNS Suffix is not listed in the Software Center, or if the J: Drive remains inaccessible after the restart, please contact IT Support at 616-234-4357 for further assistance.