Logging in and out of Call Queues and Shared Lines

Information

Logging in and out of a phone queue or shared line.

Environment

• Yealink Desk Phone
• Zoom Workplace

Process

Zoom Workplace (recommended)

1. Login to the Zoom Workplace software
2. Click on your profile picture in the upper-right.
3. From the "Receive Shared Calls" drop down, use the slider bars to log in our out of the queue​​​​​​​(s). 
   • If you have multiple queues, you can use the Call Queues header to change the status of all queues at once.

Yealink Desk Phone

1. Dial *85 followed by the phone extension of the queue or shared line.
2. The system will inform you whether you are now logged into or logged out of the queue or shared line.
3. If you handle calls for multiple queues or shared lines, repeat this process for each one.