Body
Issue
When opening ClearCompany, the error message “Unable to identify organization from username. This usually means the username is incorrect. Cannot continue with log in” appears and prevents the employee from logging in.
Environment
Information
This is not an SSO error. This issue occurs when the person's account in ClearCompany is either not set up or does not have the correct data. Contingent and Student employees cannot use the ClearCompany tile from the MyGRCC portal. See Resolving Login Errors for Part-Time and Contingent Employees in ClearCompany for more information.
Resolution
Do not forward tickets to another IT team. Refer user to Human Resources to check on their ClearCompany account or follow up with ClearCompany directly.
If there's an SSO Request error, it might be due to the user needing the Staff Group added in SuperVault.