How do I choose between a softphone and a desk phone?

Question

How do I choose between a softphone and a desk phone

Environment

• Zoom Phone

Answer

If you're Zoom license only allows you to make internal calls, you will only be able to use a softphone.   This applies if you both make and receive less than one call per month.  For everyone else, you can choose between a desk phone + softphone or just a softphone (with optional headset).

Reasons to choose a desk phone

• You like being able to reach out a grab something to make and receive calls
• You sometimes struggle when using software-based technology.
• You are in a cell phone "dead zone" and want to receive emergency broadcasts though the phone.
• You want quick access to a physical phone in case of emergency.

Reasons to choose a softphone:

• You always use a headset for phone calls (headsets will not be available for desk phones)
• Your current desk phone is mostly a paperweight (you don't make or receive many calls)
• You plan on installing the Zoom mobile app so your phone is always with you
• You want all the benefits that come with a softphone  (see highlights below)

Additional benefits of the softphone include:

• Immediate access to transcribed voicemail messages
• Add external contacts to your address book
• Dial people by name instead of a phone number, including external contacts
• Star your favorite contacts for easier access
• See if users are on the phone, in a meeting or available.
• Optional live call transcription
• Ability to upgrade a Zoom phone call to a Zoom Meeting.
• Reduces desk clutter
• We will provide a free wireless headset if you don't already have a headset to use with Zoom Phone.