Online Center - Not Loading My bills - loading peoplesoft login screen

Peoplesoft login pops up when accessing my bills, make sure time sync on device is working

Information

Online center is not loading my bills and Is bringing up a peoplesoft login screen whenever trying to log in

Environment

• Peoplesoft / Online Center

Process

1. Make sure customer account is enabled
2. Make sure customer pc is time synced
3. Refer to the this steps in this article