Support for Respondus LockDown Browser

This article provides information on how to get assistance with Respondus LockDown Browser at GRCC.

Question

How can I get help with Respondus LockDown Browser?

Environment

• Respondus
  • LockDown Browser

Answer

Installation and Technical Troubleshooting

• Contact the IT Support Desk at (616) 234-4357 or email ITSupport@grcc.edu.

Student Assistance

• If you are a student having trouble accessing or completing an exam, contact the instructor of the course immediately.

Faculty Training and Course Design

• Contact Teaching, Learning, and Distance Education (TLDE) at (616) 234-3205 or email TLDE@grcc.edu.

Additional Information

• Visit the Respondus Knowledge Base (opens in a new window) for troubleshooting articles and FAQs.
• Check the Respondus Status Page (opens in a new window) to see if there are any ongoing service outages.