MyGRCC Password Expiration Notification

Information on how to reset a Campus Network password before or after it expires using the lookup profile

Issue

I have received a notification that my passphrase (password) has or is about to expire.

 

Environment

• Campus Computers
• Password Reset System

 

Resolution

If your passphrase is about expire

1. Visit grcc.edu/password
2. Complete the Password Self-Service process.
   • Note: We are unable to reset passphrases via email. Your MyGRCC passphrase expires every 365 days and must be changed. MyGRCC passphrases must be unique each time they are changed and cannot be reused.

If your passphrase has expired and you are on campus

1. Log in to a campus computer using the Lookup account:
   • Username: lookup
   • Password: lookup
2. The Password reset system will load automatically
   • Some campus computers are launching to the old system, if this happens simply log out and back in and the new system will launch.
3. Enter the required verification information
4. Set New Password
5. Upon completion, you will be logged out automatically, or click Log Off