Using Remote Support in Zoom

The is article provides instructions on how to enable and use Zoom Remote Support to remotely access a users computer.

Information

The remote support feature in Zoom allows you to remotely control a user's computer.  This can be helpful if you need to troubleshoot a technical issue. 

 

Environment

• Zoom

 

Process

Enable Remote Support

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Meeting tab.
4. Scroll halfway down the page and verify that Remote Support is enabled.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.

Initiate a Remote Support Session

1. Start a Zoom meeting with the user.
2. Click Support in the meeting controls. 
3. Select the type of remote support that you want to provide.
4. The user will be prompted to grant you permission to control their computer.
5. Once the user grants permission, you will be able to remotely control their computer.

Additional Information

• Remote support is only available for Zoom Pro accounts. 
• The user's computer must be running Windows or macOS. 
• The user's computer must have the Zoom client installed.