Troubleshooting Respondus LockDown Browser Crashes

This article provides suggestions for how to resolve issues when the Respondus LockDown Browser crashes and/or becomes unresponsive.

Issue

While taking a test in Respondus LockDown Browser, the exam unexpectedly froze or crashed, and I am unable to complete it.

Environment

• Respondus 
  • LockDown Browser

Resolution

There could be a number of reasons why the LockDown Browser could crash and/or become unresponsive. Here are some tips to troubleshoot the issue:

• Make sure your computer meets the minimum system requirements (opens in a new window) for LockDown Browser. 
• Keep your computer's software up to date. This includes your operating system, web browser, and the LockDown Browser software (opens in a new window). 
• Ensure you have a stable internet connection. 
• Try reinstalling Respondus LockDown Browser.
• Restart your computer. 

If you are unable to regain access to the exam after resolving the problem, please contact your instructor to inform them of the issue.