Reporting Error Messages on a Ricoh Multifunction Printer

What to do when a printer gives you an error message and when to call IT Support regarding printer error

Information

In case of any error message that may appear on a Ricoh MFP (Multifunction Printer), please copy down the exact error message for IT Support purposes.

Environment

• Ricoh MFP

Process

1. If the error message prevents you from printing, please reboot the printer (opens in a new window).
2. If you're still unable to print after a reboot, please gather the ID number, make/model, room/building location, and serial number of the device.
3. Call IT Support at 616-234-4357 or Submit a Service Request (opens in a new window) to report the issue with the printer.