Unable to Authenticate Error in MyGRCC

Summary

Indicates incorrect SuperVault setup as error outcome for MyGRCC authentication.

Body

Issue

When trying to log into the MyGRCC Portal an error message stating "Unable to Authenticate."

Environment

  • PortalGuard
  • SuperVault
  • Active Directory (AD)

Resolution

Full-time or Contingent employees must enable in SuperVault.

If still unsuccessful, message Infrastructure to enable AD account.

Details

Details

Article ID: 2262
Created
Thu 2/24/22 2:01 PM
Modified
Fri 8/14/26 4:46 PM
Accessibility Check
No