Unable to Log Into Campus Computers

Issue

A student is unable to access campus computers

Environment

• Campus Computers

Information

There are many reasons a student would be unable to access campus computer, causes are listed below and resolutions are found in the linked Knowledge Base articles.

Cause

Check that the computer is connected to the network, if the computer is not connected it will not allow for any new users to log on.

1. Verify the student is enrolled in courses (opens in a new window).
   • Students are eligible for workstation services entitlement 14 days before and 90 days after enrolled courses.
2. Verify the student can log into their MyGRCC portal.

If student can access MyGRCC

• Check for password expiration (opens in a new window)
  • If passphrase (password) is expired
    • Reset Password (opens in a new window)
  • If passphrase is not expired
    1. Enable Account (opens in a new window)
    2. Ask Paul to Enable Account in AD

If student cannot access MyGRCC

• Reset Password (opens in a new window)