Black Bars at the Top of an Application

Ways to troubleshoot when you see black bars along the top of your screen while using various applications.

Issue

Sporadically black bars will go across the top of browsers not allowing for navigation in the browser. This is a Microsoft issue with a graphics driver that does not have a permanent solution at this time. I do have a few things that have worked for others I'd like to try before having the computer reimaged for you.

Solutions

• Verify that your displays are even in Display settings.
  1. Right click on your desktop
  2. Click Display settings
  3. Then ensure all of your displays are in a straight line
• Double click the F11 key.
• Restarting your computer may resolve the issue but the bars may reappear. 
• When the black bars are present click Ctrl+Shift+Windows+B, this will reset the graphics driver.
  • This may or may not hold when you disconnect/reconnect to the docking station.
• Finally if all else fails have the Desktop Support Team reimage the affected device.