Saving a word document to PDF error

Resolution to an error encountered when trying to save a Word document as an Adobe PDF

Issue

When I try to save a document as a PDF from Word, I get the following error message:

Your request could not be completed. Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat.

 

Environment

• Microsoft Office
• Adobe Acrobat

 

Resolution

1. Launch Adobe Acrobat
2. Ensure you are logged in 
3. Navigate back to Word and try again

 

Cause

If Adobe is idle for too long the connection breaks and it needs to be launched in order for Word to see the license.