Phone Audio Levels

Adjusting audio volume for IP Phone when other multiple audio apps are running at the same time causing one to be quieter than the other.

Issue

The audio for video meetings (Google Meet, Zoom, etc.) is muffled or significantly lowered when logged into a Remote Phone at the same time. This is caused by Windows automatically prioritizing communication audio.

Environment

• Remote Phone
• Windows

Information

By default, Windows is configured to automatically lower the volume of all other audio sources by 80% when it detects "communications activity" (like a phone call). This ensures you can hear the caller, but it often interferes with concurrent video conferencing audio.

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Process

You can manually disable this automatic volume reduction through the Windows system sound settings:

1. Click the Start Menu.
2. In the search bar, type Change system sounds and select the matching result from the Control Panel.
   
3. In the Sound window that appears, click on the Communications tab.
4. Under the section "When Windows detects communications activity," select the Do nothing option.
   • Note: If the setting is already set to "Do nothing" but the issue persists, change it to a different selection, click Apply, and then change it back to Do nothing to reset the system's behavior.
   
5. Click OK to save your changes and exit.