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There are some generic PeopleSoft accounts that departments use which are not available in SSO. These accounts will show up if searched in "User Profiles" in CSProd but will not come up if searched for in Quicklaunch.
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Process
A direct link (or keyboard shortcut) must be used to access the classic log-in screen for each of these sites in order to avoid the SSO portal. Because the direct links and keyboard shortcuts are sensitive information, these requests must go through the Administrative Applications team. If you receive a call or ticket please create or triage the ticket to their team.