Item Locked in Preview Mode

Summary

Solutions for a locked document in perceptive content.

Body

Issue

When attempting to view or approve a time sheet, leave of absence, or other document within document imaging there is an error stating "Another user is viewing this item. Do you want to open this item in preview mode?"

 

Environment

  • eDocs
  • Perceptive Content

 

Resolution

  1. Wait 1 hour for the session to time out and refresh.

OR

  1. Someone from the Document Imaging team can discontinue the users session

Details

Details

Article ID: 1452
Created
Tue 1/14/20 9:00 AM
Modified
Wed 5/1/24 3:32 PM