Body
Issue
When trying to use the copier at the printer the following error message is received.
"The counter for the account has reached its maximum allowance."
Environment
Resolution
Tap on the warning icon in the upper-right corner, then click Cancel.
If the error or warning do not go away after trying the above, Call IT Support at 616-234-4357 to have a technician log in to the printer through the IP address and clear the print queue. If no print jobs are present then the issue should be resolved and the user can try to print or copy again.
Cause
Issue related to a large number of print jobs being sent to the printer while attempting to use the copier simultaneously.