Unable to Connect to FileZilla

How to troubleshoot and verify if a student has an account in the raider server accessed through filezilla.

Issue

Student is unable to connect to FileZilla (raider.grcc.edu).

Environment

• FileZilla
• raider.grcc.edu server

Cause Check

1. Check Enrollment: Ensure student is enrolled in HTML class that uses that server.
2. Ensure student is downloading FileZilla client not FileZilla Server.
3. Account setup: in a browser type http://raider.grcc.edu/~username/
   1. If "The requested URL /~username was not found on this server." appears there is no account - contact instructor to add.
   2. If File directory is found they have an account.
4. Check student account in Super Vault to see if Everyone LDAP is "Processed". If not processed, let the infrastructure team know of a possible account mismatch.

Resolution

If no account exists - contact instructor to add student.

If account exists - follow this article (opens in a new window).