PaperCut login screen not displaying on printer

Summary

This article contains instructions for how to troubleshoot an issue where the PaperCut login screen (user interface) does not display on the Konica Minolta print screen.

Body

Issue

The PaperCut login screen does not display on the Ricoh printer. 

 

Environment

  • PaperCut
  • Ricoh

 

Troubleshooting

This can occur if the printer has been powered down for a long period of time and/or takes awhile to receive an IP address from the PaperCut server when booting up. A printer reboot should resolve the issue. Please see Power Cycling a Ricoh Campus Printer for instructions.

If the issue does not resolve itself after 15 minutes, create a ticket for the IT Support Desk.

Details

Details

Article ID: 1104
Created
Tue 3/26/19 10:01 AM
Modified
Fri 4/10/26 8:33 AM
Accessibility Check
No