PaperCut login screen not displaying on printer

This article contains instructions for how to troubleshoot an issue where the PaperCut login screen (user interface) does not display on the Konica Minolta print screen.

Issue

The PaperCut login screen does not display on the Konica Minolta printer. 

 

Environment

• PaperCut
• Konica Minolta

 

Troubleshooting

This can occur if the printer has been powered down for a long period of time and/or takes awhile to receive an IP address from the PaperCut server when booting up.  A printer reboot should resolve the issue.

If the issue does not resolve itself after 15 minutes, create a ticket for the IT Support Desk.