Blackboard guest user missing from Manage Users tool

Issue

I've added a user to Blackboard as a guest, but cannot see them under Manage Users.

Environment:

• Blackboard

Resolution:

If user was listed previously as a guest, it may be hidden from view.

1. Expand Users and Groups
2. Click Manage Users
3. Click Preferences
4. Ensure Guest is checked under Roles to Display
5. Click Submit