Issue
Students using Safari on iOS and MacOS devices are having difficulties accessing Panopto videos links on Blackboard
If the video loads and you receive a "You do not have access to view this content" the instructor needs to update sharing settings within Panopto.
Environment
- Safari
- Blackboard
- Panopto
Information
Cookies are used to pass information from Blackboard to Panopto. If the prevent cross-site tracking feature is enabled, the user will not not be able to log on to view the video
Resolution
- Click Safari in the upper left menu bar
- Click Preferences
- Click the Privacy tab
- Next to Website tracking: deselect Prevent cross-site tracking .
- Note: When using the Safari mobile app, click Settings app, locate Safari, scroll down to and toggle Prevent Cross-Site Tracking to off