Lockdown Browser Frozen During Test

Issue

When a student is taking a test in Respondus Lockdown Browser and the browser froze presenting a white screen on both the exam and Blackboard tabs.
 

 

Environment

  • Respondus Lockdown Browser

 

Information

When LockDown Browser appears to "freeze", it is commonly due to a dialog box from other applications running in the background appearing underneath the secure LockDown Browser layer or there are corrupted web links, which are blocked. 

 

Resolution

Any Internet filtering/monitoring services or other background programs but be stopped before starting the quiz.

Restarting the computer can resolve the issue.

If a student is kicked out mid test, they will have to work with the instructor to get another attempt opened up.

Details

Article ID: 1559
Created
Thu 5/21/20 4:37 PM
Modified
Tue 5/17/22 3:01 PM