Description
The IT Knowledge Base (frequently referred to as the KB) offers quick access to articles designed to provide "how-to" steps and helpful answers to common questions about technology here at Grand Rapids Community College. Used to increase user self-independence, IT documents all commonly identified errors to support hardware and software issues, processes and procedures followed by the IT department.
To keep our knowledge base relevant to the campus communities needs, we ask our user community to contribute articles that would support other users. Have a neat tip or trick that you think would benefit others? This is the place to share it! As the centralized knowledge resource for the IT department, the KB is our repository to keep and share information with others. If you come across a topic that is not found in the KB and you believe it would be a beneficial addition, submit an article using this service.
If you're uncertain how to complete the service form, just enter as much information as possible and a knowledge specialist will follow up with you regarding your submission.
Key Features
- GRCC related technical guides to using technology
- Tips and tricks to using hardware and software
- Support for commonly identified errors, hardware/software issues and processes
Eligibility